Privacy Policy

Last updated: June 2026

Studio Moncada ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you visit studiomoncada.com, place an order, or contact us — and how we use and protect it.

1. Who we are

Studio Moncada is a handcrafted goods studio based in Sofia, Bulgaria. For privacy enquiries, contact info@studiomoncada.com.

2. Information we collect

• Order information: name, billing and shipping address, email, phone (if provided), and order history.
• Payment information: processed securely by our payment providers; we do not store full card details on our servers.
• Account & wishlist: if you create an account, we store login credentials and saved preferences.
• Communications: messages you send via contact forms, email, or newsletter sign-up.
• Technical data: IP address, browser type, and cookies used to run the shop and improve your experience (see below).

3. How we use your information

We use your data to:

• process and deliver orders;
• send order confirmations, shipping updates, and customer support replies;
• send marketing emails only if you have opted in (you can unsubscribe at any time);
• prevent fraud and keep our website secure;
• comply with legal and tax obligations.

4. Legal basis (GDPR)

If you are in the European Economic Area, we process personal data on the basis of: contract (fulfilling your order), consent (newsletter/marketing), legitimate interests (site security and analytics), and legal obligation (accounting and tax records).

5. Sharing your information

We share data only with trusted service providers who help us operate the studio — for example payment processors, shipping carriers, and email delivery services. They may only use your data to perform services for us. We do not sell your personal information.

6. Data retention

We keep order records for as long as required for tax, warranty, and legal purposes. Marketing data is kept until you unsubscribe or ask us to delete it.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise these rights, email info@studiomoncada.com. You may also lodge a complaint with your local data protection authority.

8. Cookies

Our site uses essential cookies to run the shopping cart and checkout. We may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

9. Children

Our website is not directed at children under 16, and we do not knowingly collect their personal data.

10. Changes to this policy

We may update this policy occasionally. The current version will always be published on this page with an updated date.

11. Contact

Privacy questions? Write to info@studiomoncada.com or visit our contact page.